What happens if my sample collection is unsuccessful?Updated 3 months ago

If you have an unsuccessful sample collection, don't worry! We understand that sometimes things may not go as planned. That's why we offer a free replacement kit to give you another chance to collect your sample correctly. We suggest taking advantage of our complimentary collection success session. This session is a 15-minute Zoom call where a member of our team will guide you through the test collection process, providing tips and support to help ensure a successful outcome.

You can book your collection success session at any time here or through the link provided by our team, ensuring you are fully prepared for the collection process. If your kit gets rejected or if you experience any difficulties, please reach out to us, and we will be more than happy to assist you with the next steps.