I received an extra sample kit; why did I get it, and what should I do?Updated 2 months ago

If you’ve received an extra sample kit, it’s because we want to make sure that you always have what you need for your Unlimited Membership.

Why Did I Get an Extra Kit?

As an Unlimited Member, we ensure that you always have two sample kits available. This helps you stay ready for your next test without any delays. The extra kit you received is a replacement kit for the one you previously used, so you can always have two on hand.

Will I Be Charged for This Extra Kit?

You won’t be billed for this extra kit unless you use it. Your Unlimited Membership covers the cost of the kit until it’s used. If you don't use the kit, there won’t be any additional charges.

What Should You Do Next?

• Keep the Kit: Simply store it until you need to use it for your next test. Having an extra kit ensures you’re always prepared to collect your sample when it’s convenient for you.
• No Action Required: Since this is part of your membership, there’s nothing else you need to do unless you’re ready to take another test.

If you have any other questions about your membership or the sample kits, feel free to contact our support team, and we’ll be happy to help!