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SiPhox Health Support

Overview: This article provides an overview of SiPhox Health&apos;s policy about user questions.&#xA0; <hr> In the event that you have questions about how reports are made, scores are derived, or any other general questions, we are happy to walk you through your report via a coaching call.Please note that we do not provide medical advice or interpretation on these calls.To learn more about these calls and schedule one, &#xA0;please visit your membership portal and click &apos;Coaching&apos; on the left side menu.<img src="https://attachments.gorgias.help/dY4gQxzNEKxWnv8l/hc/30BVo7vDK06rvzmQ/2024092415-957ee4ba-c813-4820-9003-8103e63369c1-728e75fd-6804-4267-b215-363f8fae1362.png" style="width: 300px;" class="fr-fic fr-dib">

Overview: This article provides an overview of SiPhox Health's policy about user questions. In the event that you have questions about how reports are made, scores are derived, or any other general questions, we are happy to walk you through your rep

Can I speak with someone about my results?

Results, Data, & Insights

Where is SiPhox Health Available?

How are you able to be the cheapest at-home test on the market?

Has a 3rd party company reviewed you?

Is my personal information protected, and how is patient confidentiality maintained?

About SiPhox Health

ApoA1

ApoB

ApoB:ApoA1 ratio

Estradiol

Cortisol

DHEA-S

Fasting Insulin

Ferritin

Follicle-Stimulating Hormone (FSH)

HDL-C

Hemoglobin A1C (HbA1c)

hs-CRP

Homocysteine

Inflammation (hs-CRP)

LDL-C

Testosterone

Testosterone:Cortisol Ratio

Total Cholesterol

Total cholesterol:HDL ratio

Tryglycerides

Trygliceride:HDL-C ratio

Vitamin D

Alanine Aminotransferase (ALT)

Creatinine

eGFR

Fasting Glucose

HOMA-IR

Lipoprotein (a)

Thyroid stimulating hormone (TSH)

Albumin

Anti-Mullerian hormone (AMH)

Folate

Luteinizing hormone (LH)

Prolactin (PRL)

Prostate-specific antigen (PSA)

Sex Hormone-Binding Globulin (SHBG)

Vitamin B12

Free T3

Free T4

Thyroid Peroxidase Antibody (TPOAb)

Aspartate Aminotransferase (AST)

Blood Urea Nitrogen (BUN)

Bilirubin

Progesterone

DNA Methylation

Cadmium

Copper

Magnesium

Mercury

Selenium

Zinc

Biomarkers

What panels do you offer and what biomarkers are included in each?

How can I get a CGM replacement?

How Can I Order a CGM?

Sharing your Kits

Partnerships

The Processing and Verification of Samples

Heart and Metabolic Program Comprehensive Guide

DNA Methylation Comprehensive Guide

What should I do if I experience delays with my sample shipment?

Can I add a specific test to my kit, like a thyroid panel?

Adding 3rd Party Results to Your SiPhox Account

How do I register a kit?

Can I buy a kit without a membership?

What are add-ons?

Should I take a test if I have COVID or another acute illness?

EasyDraw: The Effortless Way to Collect Your Sample

Mini Panels: Flexible, Low-Cost Testing Options

The Ultimate Program: Comprehensive Health Testing Over 6 Months

SiPhox Health Portal Shop: Easy Access to All Our Products

I have questions or concerns about my kit; how can I get assistance?

Where is my test kit? I want to track my sample.

Kits, Panels, & Samples

Can I pay for SiPhox Health using funds from my Health Savings Account or Flexible Spending Account (HSA/FSA)?

I have an Unlimited membership and don’t know why I was just charged

I am having trouble logging into my account

Membership cancelation

Changing my shipping address

Update Name/Correct Name

How can I change my membership?

How can I get a receipt for my purchase for HSA/FSA reimbursement purposes?

Do you offer a military or veteran discount?

Can I get a refund for my purchase? Can I cancel my recent order?

My HSA/FSA card is being rejected, what should I do?

Do you accept health insurance?

Delete my account

I received an extra sample kit; why did I get it, and what should I do?

Account and Billing

How are insights created and added to my reports?

When will my results be ready?

Comparing Results vs 3rd Parties

I am missing a biomarker from my report. Why?

How are Axis Scores calculated?

What is the difference between optimal and reference ranges?’

I believe I am missing wearable data within my SiPhox Health Report. How can I get this resolved?

Will a physician call me if my results are concerning?

How to Refer a Friend and Earn Rewards

How will I receive a link for a scheduled coaching session?

Do you offer coaching?

How do coaching calls work?

How much do coaching calls cost?

How do I book a coaching call?

What are the necessary steps to prepare for my blood collection?

Do I need to fast before I take my test?

How do you use the lancets? What makes them different from one another? Which lancet should I use?

What happens if my sample collection is unsuccessful?

Can I get help collecting my sample?

How can I reschedule my appointment?

Collection Success

Can I speak with someone about my results?Updated 3 months ago