SiPhox Health Support logo
SiPhox Health Support logo

All articles

Account and Billing

Can I pay for SiPhox Health using funds from my Health Savings Account or Flexible Spending Account (HSA/FSA)?

Can I pay for SiPhox Health using funds from my Health Savings Account or Flexible Spending Account (HSA/FSA)?. Answer:. SiPhox Health does qualify as an HSA/FSA expense. Simply enter your HSA/FSA card at checkout in order to use your funds!

I have an Unlimited membership and don’t know why I was just charged

Understanding Charges with an Unlimited Membership. If you have an Unlimited membership and noticed a charge that doesn't seem to be linked to a recurring order, here's why this might have happened. With the Unlimited membership, you are billed on tw

I am having trouble logging into my account

If you're having trouble logging into the portal, follow these steps to resolve the issue:. If you have checked all of the above and still have not received the code, please reach out to our support team for further assistance. Providing screenshots

Membership cancelation

OPTION 1: You can cancel the membership by going to the portal → Click the “My Account” → “Cancel Subscription”. OPTION 2: You can cancel the subscription by reaching out to the [email protected].

Changing my shipping address

You can easily update your shipping address by following these steps:. Or you can reach out to support at [email protected], and we'll change the desired shipping address for you.

Update Name/Correct Name

In order to update the name or email associated with your account, please let us know the new name or email via chat or email at [email protected].

How can I change my membership?

How to Change Your Subscription:. Visit the Portal Home Page: Start by logging into the portal. Access "My Account": Once logged in, navigate to the "My Account" section from the main menu. Go to "Subscriptions": In the "My Account" section, click on

How can I get a receipt for my purchase for HSA/FSA reimbursement purposes?

We are happy to provide you with an itemized receipt for HSA/FSA reimbursement. Upon request, we will send the receipt to your email. Please reach out to us whenever you need documentation for your purchases, and we will assist you promptly.

Do you offer a military or veteran discount?

We do not offer any discounts at this time, but thank you for your service!. SiPhox Health does accept Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) as payment options for our services.

Can I get a refund for my purchase?

SiPhox Health does not offer refunds for subscription periods during which a test kit was already shipped. If your test kit has already been sent out, unfortunately, we are unable to process a refund for that period. However, if you're still waiting

My HSA/FSA card is being rejected, what should I do?

If your HSA/FSA card is being rejected during checkout, don't worry! You can still complete your purchase by using a regular credit or debit card. Once your purchase is complete, we can provide you with an itemized receipt that you can submit to your

Do you accept health insurance?

At SiPhox Health, we are a cash-pay service, allowing us to focus on providing you with personalized care without the limitations imposed by insurance companies. We do accept Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) for ou