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Collection Success

What are the necessary steps to prepare for my blood collection?

Overview: This article provides an overview of important steps to take before you collect your sample. Collecting blood for your SiPhox Health test should be fast and easy, but it’s a good idea to read through this list if you’re doing it for the fir

Do I need to fast before I take my test?

Overview: This article provides an overview of the instructions regarding fasting and your SiPhox Health test. We highly recommend that our users fast for 8-12 hours before they take their test. This is to ensure some biomarker results, such as insul

How do you use the lancets? What makes them different from one another? Which lancet should I use?

Overview: This article provides an overview of the lancets provided in your SiPhox Health kit. The Blue Lancet is a deep penetrating lancet. The Yellow Lancet is a shallow penetrating lancet. We recommend that our first-time users attempt sample coll

What happens if my sample collection is unsuccessful?

If you have an unsuccessful sample collection, don't worry! We understand that sometimes things may not go as planned. That's why we offer a free replacement kit to give you another chance to collect your sample correctly. We suggest taking advantage

Can I get help collecting my sample?

Yes, at SiPhox we offer complementary calls to assist you with sample collection. You can book a convenient time for you here!. For these calls, all you need to do is have your kit ready, and one of our team members will walk you through the whole sa

How can I reschedule my appointment?

If you need to reschedule your Collection Success call with our team, it’s quick and easy to do so. Follow the steps below to change your scheduled time:. Once your call was booked, you should have received a confirmation email from us with the detai